We're gonna do our best to answer some common questions here. Hopefully you'll get yours answered ... if not, contact us!
F.A.Q. Categories: Features - Billing - Support
Can I start immediately? Absolutely! There's no waiting period between when you pay and when you can start using GigGopher's services.
How difficult is it to add and update gig info? It's very easy: from your member's area, the Add a Gig page asks all the questions about the gig. You'll be able to refer to it later, and make changes as needed.
Can I separate my confirmed gigs from tentative ones? Yes, with our Gig-on-Hold feature, you'll be able to note whether a gig is confirmed, or if you're just tentatively putting it in the system. In the list view, tentative and confirmed gigs appear as red and black, to help you see which is which.
How can I customize and update my services? The Manage Services page, inside the member's area, allows you to edit your services with titles, descriptions, and prices.
Can I keep track of information outside of GigGopher? Yes, in addition to being able to print out list and gig information, you can export all of your gigs to a spreadsheet file whenever you like.
Can I use GigGopher to get driving directions? Yup, with the Deluxe plan and above, you can print out driving directions to your gig, courtesy of Google Maps!
How easy is it to create invoices from my account? Quite easy. Users with the Deluxe package and above have access to a whole library of invoice templates. Once you choose a design that fits your style, you'll be able to export invoices as a PDF.
How does billing work? When you sign up, you're given the option of how long your subscription will last, and if you'd like it to automatically renew. Without auto-renew, you will get an e-mail before your subscription expires, with payment instructions. If auto-renew was checked on sign-up, we will automatically bill you when your account expires.
Do you offer refunds? Because we're offering a non-returnable service (as opposed to a widget that you could ship back to us) we are unable to offer refunds. If you're not sure if GigGopher is right for you, try it for a month or two ... we feel confident that you'll find it worthwhile.
How do I know when my next billing cycle will be? In addition to receiving e-mails from us when your account nears the end of its cycle, the members area features all the details of your account under Account Information. You'll also visit this page for info about your customer number, which plan you have, when you signed up, when your next billing cycle is, and your payment history.
How do I change my billing frequency? You can change your billing frequency (which is the same as your subscription length) from your member account. Changes made will take effect when your current cycle runs out. For example, if you have monthly billing that renews on the 15th of every month, and you upgrade to annual billing, your year will begin the next time the 15th rolls around.
Do you accept other forms of payment, either over the phone or via postal mail? At this time, we only offer payments online, as it allows us to seamlessly integrate your payments with your account status.
Can I purchase a subscription as a gift? Certainly. Sign up and pay for the account with your e-mail and information. The receiver will need to log in (using your e-mail address and password) and update the contact information with their e-mail, business info, etc. With their e-mail address on file, they will get e-mails regarding future account changes or renewals. Please remember that, if you enable auto-renew, your account will still be charged at the end of each billing cycle.
Will I be able to upgrade or downgrade my account? Absolutely. Once logged into your member's account area, you'll have the option to upgrade or downgrade at any time. When upgrading, you'll be charged the difference by PayPal. When downgrading, the difference will be converted into extra days on your account.
What if I have questions not answered here? Just visit the Contact Us page to send us a note with your concerns, and we'll get back to you promptly.
Do you have any tutorials? Yes, our Support Center features tutorials and overviews for all of our pages and services.
What are the system requirements to use GigGopher?
Check if your browser passes GigGopher Inspection!
| Requirements | Status |
You Fail! Javascript is not enabled in your browser! Please enable it and run this test again. If you're not sure how to enable javascript, you can see our help files.
Like most sites on the web, GigGopher currently supports the standard browsers (Mozilla Firefox, Internet Explorer 7 and higher, and Google Chrome), and is best viewed with a screen resolution of 1024x768 or higher.
You'll also need a valid e-mail address, since that'll be your account username.
Can I speak with someone on the phone, or face-to-face? Unfortunately, we're so busy working on new GigGopher features that we don't have time to answer the phone or meet with you in person. But please feel free to contact us with any questions, concerns, or comments, and we'll do our best to get back to you shortly!
May I suggest some new features or improvements? Sure, we'd love to hear your ideas and feedback! Visit our contact form and let us know what you had in mind.
